Privacy Policy

Privacy Policy

This Privacy Policy explains how Guided Journeys handles personal information when you use chalktoolquarter.digital, make a booking enquiry, or take part in our culinary and market tour services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Purpose

Why We Use Information

We use personal data to respond to enquiries, assess booking requests, confirm dates, group size, route details, dietary information, and language preferences, arrange private culinary routes and guided tasting walks, process payments, manage customer records, communicate before and after the tour, provide post-tour recommendations where appropriate, maintain website security, and comply with legal and accounting obligations.

Information is used only where there is a practical need connected to the service.
02 · Sharing

Service Providers and Operational Sharing

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, accounting, or similar operational functions. Where a venue, tasting stop, or other third party must be contacted to confirm a booking or route, we may share only the information needed for that purpose. We do not control third-party venues or their own privacy practices.

Operational sharing is limited to parties that help us deliver the service or process payments.
03 · Legal basis

Legal Disclosure

We may disclose personal data if required to comply with applicable law, lawful requests from public authorities, court orders, or to establish, exercise, or defend legal claims. We may also share information where disclosure is necessary to prevent fraud, misuse, or security incidents.

Disclosure may be required where law, court process, or regulatory duties apply.
01

Information We Collect

We may collect identification and contact details, booking and payment information, group size, preferred dates and times, meeting point details, dietary information, language preferences, and any route or accessibility information needed to assess whether a requested experience can be arranged. We may also collect limited technical data such as device, browser, and usage information when the website is used.

The information collected depends on the booking stage and the details needed to arrange a tour.
02

How We Collect Information

We receive personal data from website forms, email, telephone, and other booking communications. We also obtain information from payment-related interactions, service records, and website logs or similar technical records generated when the site is used.

Some information is provided directly, while other information is created through normal website and booking activity.
03

Cookies We Use

We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Cookies do not identify you by name on their own, but they may be linked to other information we hold.

Cookie use is limited to standard website functions and basic measurement where enabled.
04

Cookie Controls

You can usually block or delete cookies through your browser settings. If cookies are disabled, some website functions may not work as intended. Where the site presents cookie choices, those settings should be used to manage preference-based cookies.

Browser settings and device controls may be used to limit non-essential cookies.

Contact Details

Email contact
sales@chalktoolquarter.digital
Telephone contact
+27 71 692 3920
Postal address
148 Oak Avenue, Randburg, 2194
Privacy contact

Use the contact details below for privacy questions, access requests, or complaints about how information is handled.

Contact Page

Subject to legal limits, you may request access to the personal data we hold about you, ask us to correct inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. If you believe information is incomplete or outdated, you may ask us to review it.

Available rights depend on applicable law and the nature of the request.

To protect privacy, we may need enough information to verify your identity before acting on a request. Some requests may be declined or limited where the law allows us to keep the information or where the request would affect another person’s rights.

Requests are assessed against identity verification and record-keeping requirements.

We retain personal data for the period needed to manage enquiries, confirm bookings, provide the tour, handle payment and accounting records, and meet legal or dispute-related obligations. When information is no longer required, we delete it or de-identify it where practical.

Records are kept only for as long as needed for the booking, legal, and operational purposes described here.

We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. If a change materially affects how personal data is handled, we will take reasonable steps to draw attention to it.

The policy may be revised to reflect legal, operational, or website changes.